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 In general
Q: Where can I buy SCANPAN products?
A: Please click on the link “Dealers” in the menu on the left.
Q: Is my SCANPAN product ovenproof?
A: Yes, all SCANPAN products are ovenproof up to 260°C/500°F.
Q: How do I clean and maintain my SCANPAN product?
A: Please see “Good Advice” in the menu on the left.
Q: How do I submit feedback about my SCANPAN product?
A: Please contact your local dealer.´
Bakeware
Q: Are the silicone moulds microwave and freezer safe?
A: Yes, the SCANPAN silicone moulds are oven, microwave safe to 230°C/446°F and freezer safe to -40°C/-40°F.
Q: Are the silicone moulds dishwasher safe?
A: Yes.
Non-stick
Q: Can I use metal utensils on my product with non-stick coating?
A: Yes you can. But avoid sharp-pointed utensils, electrical equipment, etc.
Q: Does the non-stick coating contain PFOA?
A: No, all SCANPAN products are 100% free from PFOA and PFOS, from production to final products. Read more under the “Green Tek” link in the menu on the left.
Q: Black colour comes off the base of my product?
A: When our aluminium products are cleaned in the dishwasher, the base will oxidize causing black colour to come off on the external base. On the inside, the product will functionally as well as cosmetically be unchanged. Therefore, the smudging does not form the basis of a replacement of the product. There is nothing you can do to prevent the base from smudging once the problem has occurred.
Pressure cooker
Q: What temperature do you obtain in a SCANPAN pressure cooker?
A: At low pressure (grey valve): 103°C and a pressure of approx. 4-5 psi. At high pressure (red valve): 127°C and a pressure of approx. 15-17 psi.
Q: What weight are the cooking times in the user guide based on?
A: For meat and fish, the cooking time corresponds to 1 kg, for fruit and vegetables to a portion for 4-6 people, for soup to 1 litre. Please note that the cooking times indicated should be taken as a guide and may vary depending on the season as well as the quality and thickness of the food. |
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